Home2020-01-28T15:55:27+00:00

ARE YOU LIVING IN A COUNCIL OR HOUSING ASSOCIATION HOUSE IN A POOR CONDITION?

Your landlords must keep your house in a good state of repair. If you live in a council or housing association house get in touch with us to get your house repaired. If you have complained to your landlord and they have failed to repair the property, we can help get the repairs complete. Not only will they be legally obliged to carry out the works, but they will also have to pay compensation to you.

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ALL OF OUR HOUSING DISREPAIR CLAIMS ARE NO WIN NO FEE

ABOUT US

Who We Are

Welcome to Tenant Assist, we help tenants in England & Wales to get repairs done and claim compensation for Housing Disrepair. If you are a council or housing association tenant, there are very strict legal requirements to ensure your landlord keeps your property in a good state of repair. If you have complained to your landlord and they have failed to repair the property, we can help get the repairs complete. Not only will they be legally obliged to carry out the works, but they will also have to pay compensation to you.

From day 1 you will be speaking with specialists who will take your instructions. We then work alongside local, qualified surveyors who will act for you on a no win no fee agreement to get your repairs completed and get compensation from your landlord.

The Homes (Fitness for Human Habitation) Act 2018

Does The Homes (Fitness for Human Habitation) Act 2018 affect you, we may be able to help. This act comes into force in March 2020 and may help you if your home is not fit for human habitation. Your landlord is obliged to put and keep your home in a fit state for human habitation having regard to the following issues; repair, stability, freedom from damp and condensation, internal arrangement, natural lighting, ventilation, water supply, drainage and sanitary conveniences, facilities for preparation and cooking of food and for the disposal of waste water.

Tenant Assist is a trading name of Holdings Matrix LTD who are Authorised and regulated by Solicitors Regulation Authority with registration no. 630481

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DO YOU SUFFER WITH ANY OF THE BELOW?

WHAT WE CAN HELP YOU WITH

  • Water Pipes

    Including baths, toilets or any installation using water and their drainage.

  • Windows

    Are your internal and external windows secure and safe? Are they generally in a good state of repair?

  • Structure & Exterior of Premises

    Including external pipes for supplies of water, gas, electricity and sanitation. Is the structure of a good state of repair?

  • Roofs

    Is your roof leaking? Are there slipped roof tiles?

  • Damp Issues

    Do you have damp on your walls or in your bathroom/kitchen?

  • Heating

    Has your central heating not been working for some time? Is your hot water reliable?

  • Electrical Wiring

    Have you been left with no electricity for long periods? Do you have exposed or loose wires?

  • Drains/Gutters

    Is your roof leaking? Are there slipped roof tiles? Are your gutters blocked or do your drains block or smell?

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FREQUENTLY ASKED QUESTIONS

What happens when I make a claim?2019-02-08T12:56:43+00:00

We collect details of your property and its disrepair over the phone or email and then arrange a s surveyor to view your property. We then act for you to get the work complete.

Does it matter who my landlord is?2019-02-08T12:56:26+00:00

Yes, we can only help people who rent their homes from housing associations or the council.

What happens after my claim?2019-02-08T12:56:12+00:00

After your claim goes through, all of the required work will be carried out by your landlord within a set time frame so you can live in your property as set out by the law. We will deal with your landlords on your behalf.

Am I entitled to compensation?2019-02-08T12:55:52+00:00

If the disrepair has inconvenienced you seriously and you have suffered through ill health, personal injury or your personal belongings have been damaged then you may be entitled to claim compensation.

Some examples of ill health/personal injury include asthma; coughs and colds; depression; anxiety; gastro-intestinal problems and carbon monoxide poisoning among much more.

Can I get free advice?2019-02-08T12:55:29+00:00

We offer free, no-obligation advice to everyone who contacts us as standard. If you are unsure you can receive advice over email on info@tenantassist.co.uk

TENANT ASSIST BLOG

Housing Disrepair in the news

Stories often come out in national newspapers about the conditions landlords leave tenants in, we’ve collected a handul in our blog here

View Latest News

Our terrible housing stock is making lockdown life even worse

Celebrities posting from gardens and hot tubs are taking to Instagram to implore us to stay in our homes. Politicians and medical officers can’t give us definitive answers on when the lockdown might ease. The over 70s and medically vulnerable are only a quarter of the way into their strict 12 week staycation. And one thing has become painfully obvious: we’re not all isolating equally. “For the

Single mother takes government to court after being forced into homelessness due to housing benefit shortfall

A single mother of four who was was forced into homelessness due to a shortfall in housing benefit is to challenge the government in Britain’s highest court. The woman, known only as Ms Samuels, was treated as intentionally homeless because she refused to use her non-housing benefits, intended to cover other living costs, to cover the £35 weekly gap between her housing benefit and her rent. When she subsequently fell into

CASE LAW

Examples of Housing Disrepair Claims

Armes v Real Property Co Limited (Clerkenwell and Shoreditch County Court)

A two bedroom flat in a Victorian terrace conversion was suffering from dampness to walls and floors in the living room, kitchen, bathroom and one of the bedrooms for many years. In addition, there had been a number of leaks into the property from various sources. The landlord disputed notice but lost on that point at trial.

The Judge awarded £18,161 (general damages of £15,701 representing a 30% reduction in rental liability over a six year period and special damages for £2,460) and ordered specific performance of repair works.

£18,161 Awarded

Lawrence v Lambeth LBC (Lambeth County Court)

Secure tenant of a four bedroom flat claimed disrepair in respect of the poor condition of windows, which let in water and had mould growth around them. Limitation took effect from May 2007. Patch repairs carried out in June 2012. Central heating defective for several years and remedied in December 2011. Intermittent leak under the sink and from behind the toilet. Infestation of mice for around four years. The landlord defended on the basis that the standard of repair was commensurate with the property’s age, condition and status.

Claim settled for a global figure of £12,500 (£9,500 general damages equating to approximately 20% of the rent, £1,500 for exacerbation of asthma due to damp conditions and £1,500 special damages).

£12,500 Awarded

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Contact Us

Office Location

Merseyside, UK.

Call Us

0151 677 3999

Emergency: 07793804724

Email Address

info@tenantassist.co.uk

Working Hours

Monday – Friday 9:00 – 21:00