Home2019-04-18T13:25:32+00:00

ARE YOU LIVING IN A COUNCIL OR HOUSING ASSOCIATION HOUSE IN A POOR CONDITION?

Your landlords must keep your house in a good state of repair. If you live in a council or housing association house get in touch with us to get your house repaired. If you have complained to your landlord and they have failed to repair the property, we can help get the repairs complete. Not only will they be legally obliged to carry out the works, but they will also have to pay compensation to you.

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    ALL OF OUR HOUSING DISREPAIR CLAIMS ARE NO WIN NO FEE

    ABOUT US

    Who We Are

    Welcome to Tenant Assist, we help tenants in England & Wales to get repairs done and claim compensation for Housing Disrepair. If you are a council or housing association tenant, there are very strict legal requirements to ensure your landlord keeps your property in a good state of repair. If you have complained to your landlord and they have failed to repair the property, we can help get the repairs complete. Not only will they be legally obliged to carry out the works, but they will also have to pay compensation to you.

    From day 1 you will be speaking with specialists who will take your instructions. We then work alongside local, qualified surveyors who will act for you on a no win no fee agreement to get your repairs completed and get compensation from your landlord.

    Tenant Assist is a trading name of Holdings Matrix LTD who are Authorised and regulated by Solicitors Regulation Authority with registration no. 630481

    READ OUR TESTIMONIALS

    DO YOU SUFFER WITH ANY OF THE BELOW?

    WHAT WE CAN HELP YOU WITH

    • Water Pipes

      Including baths, toilets or any installation using water and their drainage.

    • Windows

      Are your internal and external windows secure and safe? Are they generally in a good state of repair?

    • Structure & Exterior of Premises

      Including external pipes for supplies of water, gas, electricity and sanitation. Is the structure of a good state of repair?

    • Roofs

      Is your roof leaking? Are there slipped roof tiles?

    • Damp Issues

      Do you have damp on your walls or in your bathroom/kitchen?

    • Heating

      Has your central heating not been working for some time? Is your hot water reliable?

    • Electrical Wiring

      Have you been left with no electricity for long periods? Do you have exposed or loose wires?

    • Drains/Gutters

      Is your roof leaking? Are there slipped roof tiles? Are your gutters blocked or do your drains block or smell?

    FIND OUT MORE

    FREQUENTLY ASKED QUESTIONS

    What happens when I make a claim?2019-02-08T12:56:43+00:00

    We collect details of your property and its disrepair over the phone or email and then arrange a s surveyor to view your property. We then act for you to get the work complete.

    Does it matter who my landlord is?2019-02-08T12:56:26+00:00

    Yes, we can only help people who rent their homes from housing associations or the council.

    What happens after my claim?2019-02-08T12:56:12+00:00

    After your claim goes through, all of the required work will be carried out by your landlord within a set time frame so you can live in your property as set out by the law. We will deal with your landlords on your behalf.

    Am I entitled to compensation?2019-02-08T12:55:52+00:00

    If the disrepair has inconvenienced you seriously and you have suffered through ill health, personal injury or your personal belongings have been damaged then you may be entitled to claim compensation.

    Some examples of ill health/personal injury include asthma; coughs and colds; depression; anxiety; gastro-intestinal problems and carbon monoxide poisoning among much more.

    Can I get free advice?2019-02-08T12:55:29+00:00

    We offer free, no-obligation advice to everyone who contacts us as standard. If you are unsure you can receive advice over email on info@tenantassist.co.uk

    TENANT ASSIST BLOG

    Housing Disrepair in the news

    Stories often come out in national newspapers about the conditions landlords leave tenants in, we’ve collected a handul in our blog here

    View Latest News

    Single mother takes government to court after being forced into homelessness due to housing benefit shortfall

    A single mother of four who was was forced into homelessness due to a shortfall in housing benefit is to challenge the government in Britain’s highest court. The woman, known only as Ms Samuels, was treated as intentionally homeless because she refused to use her non-housing benefits, intended to cover other living costs, to cover the £35 weekly gap between her housing benefit and her rent. When she subsequently fell into

    CASE LAW

    Examples of Housing Disrepair Claims

    Armes v Real Property Co Limited (Clerkenwell and Shoreditch County Court)

    A two bedroom flat in a Victorian terrace conversion was suffering from dampness to walls and floors in the living room, kitchen, bathroom and one of the bedrooms for many years. In addition, there had been a number of leaks into the property from various sources. The landlord disputed notice but lost on that point at trial.

    The Judge awarded £18,161 (general damages of £15,701 representing a 30% reduction in rental liability over a six year period and special damages for £2,460) and ordered specific performance of repair works.

    £18,161 Awarded

    Lawrence v Lambeth LBC (Lambeth County Court)

    Secure tenant of a four bedroom flat claimed disrepair in respect of the poor condition of windows, which let in water and had mould growth around them. Limitation took effect from May 2007. Patch repairs carried out in June 2012. Central heating defective for several years and remedied in December 2011. Intermittent leak under the sink and from behind the toilet. Infestation of mice for around four years. The landlord defended on the basis that the standard of repair was commensurate with the property’s age, condition and status.

    Claim settled for a global figure of £12,500 (£9,500 general damages equating to approximately 20% of the rent, £1,500 for exacerbation of asthma due to damp conditions and £1,500 special damages).

    £12,500 Awarded

    HAPPY CUSTOMERS

    Testimonials

    START THE PROCESS TODAY

    Contact Us

    Office Location

    Merseyside, UK.

    Call Us

    0151 677 3999

    Emergency: 07793804724

    Email Address

    info@tenantassist.co.uk

    Working Hours

    Monday – Friday 9:00 – 21:00

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